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Client Service Centres and Call Centre
Handles all policy services-related enquiries such as values, renewals and cessions after the policy has been issued. For a list of all the Client Service Centres as well as directions to them, please click on the link below.
List of Client Service Centres
Client Help Offices
These offices attend to basic requests from clients. A courtesy phone to contact the Call Centre is also provided. For a list of all the Client Help Offices as well as directions to them, please click on the link below.
List of Client Help Offices
| Telephone |
SA: 0860SANLAM / 0860 726 526
International: +27 21 916-5000
Monday - Friday: 09:00 - 15:00
Saturdays, Sundays, public holidays: closed
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| Voicemail facility |
Monday - Saturday: 17:00 - 08:00
Saturday - Monday: 13:00 - 08:00
Public holidays: not available
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| Fax |
Fax: International; +27 21 947-9440
SA: (021) 947-9440
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| Email |
life@sanlam.co.za or
stratus@sanlam.co.za (for policies starting with 04) |
Selfhelp facility
via telephone |
Monday - Friday: 06:00 - 24:00
Saturday: 08:00 - 13:00
Public holidays: not available
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Selfhelp facility
via internet |
https://secureservices.sanlam.co.za | |
